This Privacy Policy explains how FanXess collects, uses, stores, and protects personal data when you use our website, products, and services.
FanXess is based in Gendringen, 7081DK, the Netherlands. You can contact us at [email protected]. VAT number: 863822915B01.
Personal data we collect
- Account details such as name, username, email address, and profile information
- Transaction and payment-related records needed to process orders, subscriptions, deposits, payouts, and refunds
- Content, messages, support requests, reports, and other information you submit through the platform
- Technical and usage data such as device information, log data, browser data, and activity on the site
- Verification and compliance data where needed for fraud prevention, platform safety, age checks, or legal obligations
Why we use personal data
- To provide the FanXess platform and user accounts
- To process payments, purchases, subscriptions, and creator services
- To communicate with users, provide support, and send important service messages
- To enforce our rules, investigate misuse, and keep the platform secure
- To improve our services, features, and user experience
- To comply with legal, tax, accounting, and regulatory obligations
Legal bases
Where applicable under the GDPR, we process personal data based on contract performance, legal obligations, legitimate interests, and, where required, your consent.
Sharing of data
We may share data with service providers, payment processors, hosting providers, analytics providers, moderation or verification partners, and authorities where legally required. We do not sell personal data as a standalone business model.
Retention
We keep personal data for as long as reasonably necessary to operate the service, resolve disputes, enforce agreements, and comply with legal obligations.
Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, object to, or export certain personal data. You may also have the right to withdraw consent where processing depends on consent.
Security
We use technical and organizational measures intended to protect personal data, but no platform can guarantee absolute security.
Contact
Questions or privacy requests can be sent to [email protected].